Furniture, Fixtures and Equipment Processing

Request

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below. Furniture, Fixtures and Equipment Processing:

https://www.contractsfinder.service.gov.uk/notice/e6fbe9a4-e5b9-4cfb-ab14-de43af411264

The details we require are:

1. What are the contractual performance KPI's for this contract?

2. Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date

3. Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?

4. Who is the senior officer (outside of procurement) responsible for this contract?

Decision

1. The performance data is called a Performance Table within the FM contract.

The performance table covers, Hard FM planned statutory maintenance, non-statutory maintenance, Hard FM reactive work by priority level, Soft FM planned work, Soft FM reactive work, complaints, processing of contract notices under NEC and submission of reports. These all have specific timescales which the Service Provider must adhere to, otherwise a tiered financial penalty is levied.

2. Contractual spend from 1 April 2025 – 30 September 2025 is approx. £5.7m

3. No, this decision will be made in 2027.

4. Marie Marriott, Head of Facilities & Workspace Management

Reference number
FOI 14037065
Date request received
08/10/25
Date of decision
03/11/25