Software used in the handling of information rights requests

Please could you list you the software used in the handling of information rights requests under General Data Protection Regulation (GDPR), Freedom of Information (FOI) and Environmental Information Regulations (EIR), under the following headings.

1. For Case Management: (e.g. Civica iCasework, excel spreadsheet etc)

2. Document conversions (e.g. Kofax, Adobe Pro, Microsoft print to pdf etc)

3. Document redaction (e.g. Kofax, Adobe Pro. iCasework etc).

4. eDiscovery (e.g. Microsoft Purview, Enterprise Vault etc.)

5. Deduplication of files

6. Declutter/dethreading of emails

7. Do you use any AI tools in any part of the processing of Information requests? If so please specify? Kofax, Adobe Pro. iCasework etc

1. Civica Icasework.

2. Adobe Pro.

3. Adobe Pro.

4. None.

5. None.

6. None.

7. No.