- Request
-
1. Total number of employees across the whole of the council
2. Total number of IT service desk agents
3. Existing service desk / ITSM software used
4. Deployment model (Cloud-based or on-premise)
5. Number of software licenses
6. Contract renewal date
7. Annual cost of contract
8. Total cost of contract
9. Contract review date
10. Main decision maker/contact for service desk software - Decision
-
1. 6,141.
- Reference number
- 14830857
- Date request received
- 24 December 2025
- Date of decision
- 23 January 2026