Information Regarding Adult Social Care and Children and Young Peoples Services

Please may I ask the following FOI requests for adult social care and Children/Young People's services:  

(1) Do you have a web-based community information, advice and guidance website for adult social care?

(2) Do you have a social care community directory of services?

(3) If yes to both or either of the above

(3a) Is this developed in-house or by an external provider?

(3b). If an external provider, please provide the name of the supplier?

(3c) If an external provider, please provide the renewal date for the contract.

(3d) What is the annual support cost for your IAG/Directory? 

(4) Are there any plans to review provision in the next 12 months?

(5) Are the council considering an all-age portal that includes ASC, SEND/local offer and FIS?

(6) Please provide the name(s), email(s), and telephone number(s) of the individual responsible for the IAG/directory within your organisation  

Children/Young People

(1) Please provide the name(s), email(s), and telephone number(s) of the

individual(s) responsible for the FIS / SEND Local Offer websites within your organisation?  

(2) Are your Local Offer pages/FIS site developed in-house or externally?

(2a) If an external provider is used.:

(2aa) which providers currently provide your Family

(2ab)Information Services directories and/or SEND Local Offer site? please confirm the value of the FIS contract and/or Local Offer site detailing implementation cost and ongoing

(2ac) if possible when is the contract(s) due for renewal

(3) If delivered internally, are there any plans for this to be developed by an external supplier?

In accordance with Section 1(1)(a) of the Freedom of Information Act 2000, you are advised that Lincolnshire County Council does hold information that falls within the description specified in your request.

Adult Social Care

(1) Yes

(2) Yes

(3a) EXTERNAL

(b) The Access Group / People Places Lives

(c) January 2028

(d) £12,000

(4) No

(5) No

(6) Sam Francis Samantha.francis@lincolnshire.gov.uk

Children/Young People

(1) The person responsible for this is Laura Ince, laura.ince@lincolnshire.gov.uk

(2) Externally

(a) SEND Local Offer/FIS site – Lincolnshire use the Idox/Jadu platform which is used for the whole website.

(aa) Idox/Jadu Platform

(ab) The contract value cannot be split as the cost is for the whole website.  The contract start date was 23.11.2018, prior to a Financial Services Directorate system upgrade. It is rolling contract and it was renewed February 2024 when the system was upgraded.

(ac) The contract runs out at the end of Feb this 2026 and is being renewed for at least a year with potential to change after that.

(3) Not Applicable