Contract and Commercial Information

SECTION A - Contract  and Commercial Information (Priority 1)

For each of the following systems, please provide the information requested below separately for CAD, ICCS, and Rostering where applicable.

1) A1. Supplier and Contract Details

a) Name of current supplier(s)

b)Contract reference number (if held)

c)Contract start date

d) Initial contract end date

e) Extension options available (duration and number)

f) Whether any extensions have been exercised and revised end date

g) Total contract value (including any exercised extensions)

h) Annual contract value i) Pricing model used (e.g. per-seat, per-control room position, per-appliance, enterprise licence)

2) A2. Scope of Services Included Please confirm whether the contract includes the following elements: Software and Support

a) Core software licence

b) 1st / 2nd / 3rd line support (and support hours)

c) Hosting or infrastructure provision

d) Software upgrades and release management

e) Contractual uptime or availability targets

f) Hosting Model

3) SaaS / cloud hosted

a) Private cloud

b) On-premise

c) Hybrid

d) Interfaces & Integrations

e) Interfaces between CAD and ICCS

f) Interfaces with mobilising, mapping, AVL, or other operational systems

g) Any third-party integration tools or middleware

4) SECTION B - Contract Performance & Service Management (Priority 2)

Where held, please provide:

a) Contractual service level indicators (SLAs / KPIs)

b) Any documented performance reporting or review outputs from the last 24 months

c) Whether any service credits, penalties, or formal escalations have been applied

(5) SECTION C - Procurement & Contractual Documentation (Priority 3)

For the procurement leading to the current contract(s):

a) Procurement route used (Open, Framework, Direct Award, Further Competition)

b) If via framework: framework name, lot number and call-off reference

c) Copies of:

d) Signed contract (including schedules)

e) Any material contract variations or extensions

f) Any change control notices relating to scope or cost (where held) Redactions are acceptable where commercially sensitive.

(6) SECTION D - Renewal, Strategy & Market Engagement (Priority 4)

Where information is held, please confirm:

a) Whether there is an intention to re-procure, extend, or replace:

b) CAD

c) ICCS

d) Rostering

e) Indicative timescales for any planned market engagement

f) Whether any soft-market testing, PIN notices, or supplier briefings have been conducted or are planned (7)

SECTION E - Organisational Context (Priority 5)

For context only:

a) Number of control rooms operated

b) Approximate number of ICCS operator positions

c) Approximate number of operational staff covered by the rostering system

d) Format of Response

1a) SSS Public Safety Limited

b) Not held

c) Call-Off start date 19th January 2024

d) Call-off Expiry date 19th January 2031

e) First call-off optional extension is 2 years

g) Total Implementation Price: £1,999,018.00

Total Service Charges for 9 years: £4,358,502

h) £484,278

i) Rota and availability = per user Client and Hardware Licenses for ICCS Additional software licenses for Software

2a) Yes

b)Yes

c) Yes

d) Yes

e) Yes

3a) Yes

d) Yes

e) Yes

f) Yes

4 ) SECTIONB

a) See attached table

c) No credits have been applied but are available if required

5a-b) RM6259 Lot 5

c-f) This information is commercially Sensitive

Section 43(2) exempts information whose disclosure would, or would be likely to, prejudice the commercial interests of any person (an individual, a company, the public authority itself or any other legal entity). 

6a-b) N/a

c) N/a

d-f) N/a

7a) X1 Primary and x1 Secondary for backup

b) X5 in Primary and x5 In Secondary

c) Approx 500 Including On-Cal

Should you require the attachment mentioned above please contact customerinformationservice@lincolnshire.gov.uk with the below reference number and this can be provided.