Pothole compensation claims 2020-2025

Request

For each of the last five years, can you please provide annual totals for the following:

 

1. The number of pothole compensation claims received.

 

2. The number of pothole compensation claims paid out.

 

3. The amount the council paid out in pothole compensation claims.

 

Please provide this for each of the following financial years (2024/2025, 2023/2024, 2022/2023, 2021/2022, 2020/2021):

 

*If financial year is not possible, please provide instead by calendar year/any other format in which you hold your data.

Decision

1.

 

2020-2021 Total claims received – 1,771

2021-2022 Total claims received – 1,715

2022-2023 Total claims received – 1,390

2023-2024 Total claims received – 1,952

2024-2025 Total claims received – 1,067

 

2.

 

2020-2021 Claims settled - 970
2021-2022 Claims settled - 769
2022-2023 Claims settled - 383
2023-2024 Claims settled - 406
2024-2025 Claims settled - 197

 

3.

 

2020-2021 Damages paid - £145,539.55

2021-2022 Damages paid - £95,186.43

2022-2023 Damages paid - £78,341.44

2023-2024 Damages paid - £66,583.87

2024-2025 Damages paid - £58,691.67 

Reference number
15210733
Date request received
26 January 2026
Date of decision
13 February 2026