Dog food product recalls, withdrawals or safety incidents

Please provide details of any records held by your authority between 1st January 2020 and 31 December 2025 (past five years) relating to dog food product recalls, withdrawals, or safety incidents.

This includes (where held):

(1) Total number of complaints received each year -Whether an inspection or sampling activity was undertaken -Whether correspondence with the FSA was undertaken

(1a) Any enforcement or advisory actions taken

(2) For each dog food product incident recorded by your authority during this period, please provide the following information where available.

Per product incident:

(2a) The year the incident occurred

(2b) The name of the manufacturer

(2c) The brand name of the product

(2d) The product name

(2e) How the incident was classified by your authority (e.g. recall, withdrawal, advisory, investigation) -The hazard identified (for example, but not limited to: Salmonella, Listeria, Campylobacter, E. coli, or other bacteria; detection of foreign objects; nutritional deficiencies or imbalances; presence of undeclared allergens; and packaging issues.

(2f) The action taken by your authority (e.g. complaint logged, inspection conducted, enforcement action)

1.

Complaints	2020	2021	2022	2023	2024	2025	Total
Total Dog Food Complaints	14	4	6	9	20	9	62
Of which were fair trade related (non delivery of goods, etc)	6	0	2	9	3	0	20
Of which were feed related	8	4	4	0	17	9	42
Of the feed related above - that concerned potential unsafe dog food	2	2	0	0	11	5	20
Number of identified Feed Incidents	0	0	0	0	0	0	0

1a. Of the 20 feed related complaints that were specific to dog food, please see further details of the complaint and action taken below. No complaints resulted in a feed incident.

Year	Details	Action Taken
2020	Consumer complaint - plastic found in dog food	Reported to the manufacturer by the consumer. Manufacturer based outside Lincolnshire. Closed for intelligence; no further action taken.
2020	Consumer complaint – dog food appears to differ in texture and appearance from previous purchases of the same product	Reported to the manufacturer by the consumer. The manufacturer sampled the product and found it satisfactory. The consumer remained concerned and referred the matter to Trading Standards. A sample was submitted to the Public Analyst (PA); results were satisfactory.
2021	Consumer complaint – dog became ill after eating dog food	Sample sent for analysis to the PA, results were satisfactory.
2021	Consumer complaint – foreign object in dog biscuits	Reported to the manufacturer by the consumer. Batch number unobtainable as the product had been re-packaged by another. Purchased outside of Lincolnshire.
2024	Consumer complaint – dog became ill after eating dog food	Reported to the manufacturer by the consumer. Manufacturer based outside Lincolnshire. Matter referred to the Trading Standards authority in the manufacturers area.
2024	Referral from another Trading Standards – dog became ill after eating dog food. Consumer outside Lincolnshire, manufacturer based in Lincolnshire	Manufacturer contacted by Lincolnshire Trading Standards. The manufacturer had already conducted its own investigation. Copies of sample results and the analyst’s report were reviewed. Product found to be satisfactory.
2024	Officer-initiated complaint – unsatisfactory dog food sample taken by Lincolnshire Trading Standards. Product described as gluten free but found to contain gluten	Manufacturer contacted by Lincolnshire Trading Standards regarding sample results. The specific product line had already been discontinued, and the range was reformulated to remove gluten-free descriptions.
2024	8 complaints were recorded concerning a dog food manufacturer based in Lincolnshire. These arose during the approval process for registration as pet food establishments, which requires microbiological testing. The complaints followed unsatisfactory microbiological sample results being notified to Trading Standards.	Monitoring and liaison with the Animal and Plant Health Agency (APHA) and the business. The approval process is prior to the food placed on the market, therefore no recalls were required.
2025	5 complaints were recorded concerning three separate dog food manufacturers based in Lincolnshire. These arose during the approval process for registration as pet food establishments, which requires microbiological testing. The complaints followed unsatisfactory microbiological sample results being notified to Trading Standards.	Monitoring and liaison with the Animal and Plant Health Agency (APHA) and the businesses. The approval process is prior to the food placed on the market, therefore no recalls were required.

2. Not applicable. No feed incidents recorded.

15159362

21 January 2026

18 February 2026