CAFM (Computer-Aided Facilities Management)

Please could you provide the following information:

1. What software solutions does the Council currently use for CAFM (Computer-Aided Facilities Management) or IWMS (Integrated Workplace Management Systems)?

If multiple solutions are in use, please list all systems, including any niche, specialist, or secondary solutions.

2. What are the contractual terms for each solution?

Please provide the contract start and end dates. If the contract is annual or rolling, please indicate this and include any renewal terms.

3. What are the Council's current plans at the end of each contract?

For example, does the Council intend to renew, extend, replace, or re-evaluate the software solution?

4. What are the total contract values for each solution?

Please provide annual, monthly, or total lifetime costs, as applicable.

5. Who is responsible for managing the CAFM/IWMS system(s)?

Please provide their name, job title, and department.

1. Concerto & Cloudbooking

2. Cloudbooking is on a 1 year contract via Phoenix which will take us to 31 March 2027. Concerto is on a 3 year contract, which will take us to 31 March 2028 with an option to extend for a further 2 years.

3-4. This information is Commercially sensitive under section 43(2) of the FOI Act 2000

5. Marie Marriott, Head of Facilities and Workspace Management