Pothole reports received from members of the public

I request the following information regarding road maintenance within the Council's jurisdiction for the period of 1 May 2025 to the present date:

1. Reported Volume: The total number of unique pothole reports received from members of the public.

2. Assessment Rate: Of those reports, how many were inspected and classified as "actionable defects" according to the Council's current Highways Maintenance Policy?

3. Completion Data: The total number of potholes repaired during this period.

4. Repair Timelines: The average time (in days) from the initial public report to the completed repair.

5.The number of actionable pothole defects currently awaiting repair as of the date of this request.
 

1. The total enquiries received of the subject pothole is 18522

2.The total reactive pothole jobs committed in the period which are linked to an FMS enquiry where the enquiry was received before the job was created is 7689

The initial enquiry received from Fix My Street is 6937

The initial enquiry received from the Customer Service Centre is 752

3. Total reactive pothole jobs completed in the period that were linked to an FMS enquiry where the enquiry was received before the job was created is 6138

For additional context: Total reactive pothole jobs that were completed in the period (including those not linked to public enquiry) is 32106

4. The Mean average time for from enquiry source to job actual completion date that were linked to an FMS enquiry where the enquiry was received before the job was created is 32.81 days

The Median average time for from enquiry source to job actual completion date that were linked to an FMS enquiry where the enquiry was received before the job was created is 19.86 days *The response time for a pothole job is determined according to the HIAMP document found at https://www.lincolnshire.gov.uk/directory-record/61685/highways-infrastructure-asset management-plan

5. All committed - non cancelled - reactive pothole jobs with no completion date (only jobs linked to enquiries where the enquiry was received before the job was created). as at 17/03/2026 is 2102

For additional context: All committed - non cancelled - reactive pothole jobs with no completion date as at 17/03/2026 is 7559