Financial and HR Enterprise Resource Planning (ERP) systems

This request is for factual information about systems and contracts and does not seek confidential pricing, security details, or supplier intellectual property.

1) What Financial and HR Enterprise Resource Planning (ERP) system or systems are currently used by your authority?

2) For each ERP system identified, what are the contract start and contract end dates, including any extension options where known?

3) Was the implementation of the ERP system undertaken directly with the software supplier, or through a third‑party implementation partner?

4) If an implementation partner was used, please provide the name of the partner organisation.

5) How does your authority collect payments from individuals, for example council tax, business rates, fines, rents, waste services, licensing, or similar charges?

6) What payment platform or system is currently used to facilitate these payments?

7) How was the payment platform procured, for example via a public sector framework, open tender, or direct award?

8) What are the contract start and contract end dates for the payment platform, including any extension options where known? 

1) Unit 4 – Business World

2) Business World is supplied through Hoople who contract with Unit 4 directly.

3) Business World was delivered by Hoople

4) Hoople is a company jointly owned by Herefordshire Council and Wye Valley NHS Trust and was established for the purpose of facilitating the provision of shared support services to its shareholders in compliance with Regulation 12 of the Public Contract Regulations 2015. The Council is a shareholder of Hoople for the purpose of the company providing to the Council Business World

5) Council tax, business rates, waste services, licensing and enforcement, etc are all provided by district councils and not by Lincolnshire County Council as per the local authority two tier function. LCC, however, will occasionally be required to raise invoices for issues such as damages / ad hoc payments to individuals by the raising of sales invoices.

The exception to this is for any fees and charges where the council provide a function for. e.g. Registrars, were various methods of payment are available, e.g. online payments and raising of Sales Invoices.

6) The Council’s income payment platform is currently a system called Pay360 provided by The Access Group UK.

7) The Pay360 platform was procured though a public sector framework, the Commercial Services Group framework Y20023

8) The contract start date is 1st April 2025. The contract end date is 31st March 2028. There are no extension options.