Resources Digital Delivery

To understand how your organisation structures and resources digital delivery, please provide the following concise information:

 
1. Team Sizes & Structure

a) For the following teams, please provide total FTEs and the number of managers vs staff:

b) CRM development

c) Web development

d) Web content

e) Digital/UX/Service Design

f) Business Analysts supporting CRM/digital

g) Integration team supporting CRM/Web integrations

h) CIO/Change/Transformation officers supporting CRM/digital/web 

Please also confirm:

i) Number of permanent vs temporary staff

j) Number of current vacancies 

2. Pay Bands

For each of the above teams, please provide the salary band/grade used for recruitment.

3. Remit

For each team, please provide a short summary of responsibilities including websites managed including subsites

and how many online forms the CRM supports.

I can confirm that the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you. 

 1. Team Sizes & Structure
(1a) Digital Engagement Team: 1 manager, 9 staff

• Digital Engagement Lead (G10) 

• Digital Communications Officers (G8) x3 (full time), x1 (part time)

• Digital Service Officers (G8) x3 (full time)

• Digital Platform Developer (G8) (full time)

• Digital Support Officer (G6) (full time)

• Information Officer (G8) (full time)

(1b) CRM development

Digital Service Officers develop forms and case management for residents.

(1c) Digital Platform Developer codes and supports the delivery of widgets, and custom builds.

(1d) Digital Communication Officers and the Information Officer create add and co-design content for services.

(1e) Digital Communication Officers, Information Officer and the Digital Platform Developer are responsible for user experience and service design management.

(1f) No individual roles, are solely responsible for this. Digital Communications Officers to provide oversight into analytics. Digital Service Officers, can provide information on Jadu Connect / forms.

(1g) No specific team, Digital Platform Developer and Digital Service Officers help aid integrations across the council with external services.

(1h) IT and Transformation team.

(1i) Permanent.

(1j) 0

2. See above.
 

3. The digital engagement team, part of the communications and engagement service, and leads and manages the council's online external solutions. Their responsibilities include adding content to the website, developing digital communication strategies, managing the creation of microsites, digital accessibility, government compliance and creating online forms with case management.

The team's primary objective is to develop and maintain accessible, user-centric platforms, forms, and digital channels to meet the needs of Lincolnshire residents and ensure they stay well-informed of their local government.

497 forms

1 website, 342 microsite are managed by the team.