Outstanding Pothole Repairs

1) The current number of outstanding pothole repairs (i.e. reported but not yet fixed) as of the date this request is processed.

 

2) The average time taken (in days) to repair potholes from the date of report, based on the most recent 3-month period available.

 

3) The longest recorded waiting time for a pothole repair in the most recent 12 months.

 

4) The number of potholes reported in:

a) January-March 2025

b) January-March 2026 (or most recent equivalent period available)

 

5) The number of pothole repairs completed within target timescales in the most recent 12 months, and the number not completed within target timescales.

 

6) The number of potholes or road defects classified as requiring urgent or emergency repair in the most recent 12 months.

 

7) The number of occasions in the same period where roads were closed, or traffic management measures introduced, due to potholes or road surface defects.

 

8) The number of compensation claims received relating to potholes or road defects in:

a) 2024

b) 2025

c) 2026 to date

 

9) The total value of compensation paid in each of those periods.

 

10) The number of scheduled road inspections missed or delayed in:

a) 2024

b) 2025

c) 2026 to date

 

11) Please provide the information in a machine-readable format (e.g. spreadsheet).

1) As of the 1st April 2026, the number of pothole jobs that have been issued to the Highway Works contractor, but are awaiting repair, are 5,492.
 
2) The Highways Asset Management Plan, which can be found at the link below, sets out response times for repairs based on hierarchy of road.

The table below details the mean and median response times for pothole repairs issued in line with our Highways Asset Management Plan between the period 01/01/2026 and 31/03/2026.

Completing repairs can sometimes be delayed due to challenges accessing the location in question, this can be due to needing to liaise with National Highways, Network Rail or if there are other roadworks taking place in the area.

The Highways Asset Management Plan: Highways Infrastructure Asset Management Plan

3) The longest delay between a pothole being reported and works being completed during this time is 237 days. This was due to challenges gaining access to complete the works as a result of the location’s proximity to the A1, and therefore liaison and coordination with National Highways was required to secure road space booking. A temporary repair was implemented prior to the permanent fix being implemented.

4a-b)

The number of pothole enquiries received and pothole jobs issued during the following periods were:
 

5)
 

6) The Highways Asset Management Plan sets out response times for repairs based on hierarchy of road. If the fault presents an immediate danger a 2 hour emergency response gang will be deployed. The reason for an emergency response is not recorded against the job issued, therefore it is not possible to determine how many of these were issued for a pothole repair. There were 2,887 pothole jobs issued to the contractor which were a 24 hour priority. 

7) All pothole repairs will require some form of traffic management measure to undertake the repair safely.
 
8a: 2024 - 1563 claims
b: 2025 - 844 claims
c: 2026 - 1284 claims
 

9)  2024 - total compensation paid was £100,584.41

b: 2025 - total compensation paid was £36,830.42

c: 2026 - total compensation paid to date £128.00.  

Please note that the total compensation paid is the total figure paid out on closed claims.  These figures will increase once all claims have been processed and closed out.

10)Highways Officers undertake routine inspection routes of the highway. This is one of the Highways performance measures that is reported to Highways and Scrutiny Committee under Client Performance Indicator 9. The latest Scrutiny report can be found here:

https://lincolnshire.moderngov.co.uk/ieListDocuments.aspx?CId=492&MId=9016