Artificial Intelligence Tools and Implementation

Under the Freedom of Information Act (2000), I would like to request the following information regarding usage of Artificial Intelligence within your councils' services:



1) Tools and Implementation

a) Does your organization utilize any form of Artificial Intelligence or automated systems within its operations?

b) If yes, please list specific tools, programs or platforms in use and identify which service areas they are deployed in. (E.g., social care, housing, customer services).

c) Are any artificial intelligence tools being piloted, please provide brief details of its purpose, timeline and evaluation criteria if so.

d) Do you have any AI tools specifically used for social care, housing services, bin routes or housing services?



2) Efficiency & Impact

a) Has use of AI boosted efficiency within your organization?

b) Has there been any formal or informal measurement of time saved, and efficiency gained because of artificial implementation? If so, please provide the findings.

c) Can you identify specific areas where it has worked well?

d) How much of the staff within your organization has access to AI tools?



3) Governance & Policy

a) Do you have a formal AI strategy, policy or governance board in place? If so, please provide a copy or a link to it.

b) Is a Data Protection Impact Assessment (DPIA) or any similar procedure required before any AI tool is deployed?

c) Has an Equality Impact Assessment been completed for any AI tools in use?

d) Do you require human oversight for AI-assisted outputs or decisions? Please describe how this is enforced.

e) Is there a designated individual or team responsible for AI oversight within your organization?



4) Ethics & Privacy

a) How have ethical risks such as bias, or privacy been addressed in the usage of AI within your organization?

b) How do you address risks of bias, particularly in services affecting vulnerable groups such as children, elderly residents, or benefit claimants?

c) Are residents informed when AI has been involved within decisions or communications affecting them? If so, how?



5) Staff & Culture

a) Has your organization provided training or guidance regarding the usage of AI tools?

b) How have staff concerns around AI, such as job displacement been addressed?



6) Future Plans

a) Are there any AI tools, pilots or strategies planned for the next 12-24 months? If yes, please provide detail.

1a) Yes
b)Microsoft Copilot

c) Microsoft Copilot, is currently being used in a pilot scheme to support administrative tasks.
d) The default AI tool for LCC is Microsoft Copilot

2a) Not yet known, still in pilot phase.
b) Not yet available still in pilot phase

c)  Not at this stage

d) 151

3a) Yes – see attached AI policy. We are in the process of developing our AI strategy building on results of the pilot studies

b) A DPIA is conducted if the processing is likely to result in a high risk to the rights and freedoms of individuals
c) In pilot phase – equality impact assessment will be carried out when its transitioned from pilot to full business as usual.

d) This is enforced by policy attached.
e) Ultimate responsibility lies with the Corporate Leadership Team.

4a) This is being addressed in a new AI policy which is being issued in the next 6 months
b) This is being addressed in a new AI policy which is being issued in the next 6 months
c) This is being addressed in a new AI policy which is being issued in the next 6 months


5a) Scheduled training events in person and via Microsoft Teams. Online learning content available for self-learning. Policy implementation and changes relating to AI are communicated to staff via internal Staff News emails.
b) No concerns have been formally raised

6a) Strategy still under development

Should you require the attachments mentioned above please contact customerinformationservice@lincolnshire.gov.uk with the below reference number and this can be provided.