Print and Postal Communications

Regarding your council's digital transformation initiatives and communications (print, post, and digital)

Unless otherwise stated, please provide figures covering the period 1 April 2025 to 31 March 2026.



Print and Postal Communications



1) The total number of letters sent by the authority.

Of these letters:

1a. Number sent via 1st class post

1b. Number sent via 2nd class post



2) The number of letters printed and posted in‑house.



3) The number of letters sent via a hybrid mail service.



4) If hybrid mail is used:

4a. The name of the hybrid mail provider (e.g. Whistl, UK Mail, etc.).

4b. The date the current arrangement was agreed.

4c. The contract expiry date (if applicable).



Digital Communication Portals



5) The number of digital communication portals currently operated by the authority.



6) The name(s) of the digital portal provider(s).For each digital portal:

6a. The month and year it went live

6b. The number of citizens registered

6c. The approximate number of communications sent via the portal during the period.



7) The preferred framework used (if any) for procuring digital communication platforms.



Digital Transformation and Channel Mix



8) Please state whether the authority has an active digital transformation programme relating to citizen communications (yes/no).



9) Whether the authority uses email as an outbound communication channel for residents (yes/no)



Responsible Roles



10. The name of the Manager responsible for:

10a. Print and post management

10b. Parking services

10c. Accounts payable

10d. Digital transformation



11. For each role above, please provide a Specific email address where available.

Print and Postal Communications

1) 290,770 letters from County Offices post room

1a. 16,597 1st class letters from County Offices post room

1b. 245,094 2nd class letters for County Offices post room

2) All letters printed in post room in County Offices 170,108 letters franked on site

3) 74,986 letters sent through hybrid company

4) Yes

4a. UKMail

4b. 17th October 2025

4c. 17th October 2026

5-6. JADU connect

6a. April 2019

6b. 6790

6c. Information not available.

7. G-Cloud

8. Yes

9. Yes

10a. Andrea Bennet - BS_post@lincolnshire.gov.uk

10b Jonathan Evans - ParkingServices@lincolnshire.gov.uk

10c. Pam Clipson - suppliers@lincolnshire.gov.uk

10d. Chris Gundel - Chris.Gundel@lincolnshire.gov.uk

11. Please see the above answer to Q10.