Consistently deliver results
Why is this important?
We aim to have a workforce that effectively delivers our objectives and customer expectations by being focussed on outcomes. This requires sustained energy and determination in the face of obstacles caused by:
- conflicting priorities
- lack of resources
- change in both the internal or external environment
To achieve this at your level in the organisation you will need to demonstrate the following values and behaviours:
- be focussed on outcomes; it’s the impact of what you deliver not the effort or input that really matters
- consistently demonstrate drive and accountability for great performance and delivery of results and customer service
- respect the involvement and input of others whilst achieving one’s own goals
- measure progress against targets and ensure decisions are sustainable – be pragmatic and avoid overthinking and bureaucracy
In addition for managers:
- intervenes quickly and consistently when performance is slipping, using the appropriate processes
- is resourceful, finding effective solutions to problems, resource issues and obstacles
- move effectively between strategy and operational detail; maximising results over the short and long term
- understands the impact of business decisions on different services, customers and other stakeholder
Low
This could include:
- stops and gives up at the first obstacle. Rarely meets agreed targets or results. Has to be chased to complete a job
- loses sight of how a task fits into the wider objectives; creates barriers to delivery
- confuses being busy with being productive; does just enough to get by; focuses on process
- fails to deliver on time; focuses on areas which are less important or unimportant than delivery of objectives and target
In addition for managers:
- sets ambiguous or conflicting objectives
- accepts and does not challenge own and others poor performance
- is indecisive, lacks courage to make the decision, spends too long in thinking and planning
Expected
This could include:
- meets agreed outcomes, demonstrating personal responsibility in doing so
- seeks innovative solutions to remove barriers to performance
- is focussed on outcomes; manages own workload and time to deliver on objectives
- delivers what is required to meet targets and objectives on time and to the agreed standard
In addition for managers:
- establishes clear, specific performance objectives or targets, expectations and priorities
- demonstrates strong and consistent performance and encourages others to do the same
- balances thinking and planning with the need to move to action, typically taking a longer term view in making decisions and taking action
High
This could include:
- consistently achieves and frequently exceeds targets and inspires others to do the same
- actively removes barriers to performance, tackles difficult problems and take personal responsibility for solutions
- makes an impact on the organisation, and delivers outstanding quality and, or volume of work
- delivers both, on what is required and additional tasks; encourages others to achieve high standards
In addition for managers:
- aligns objectives to long-term strategy; champions the ongoing improvements across the Council
- able to demonstrate consistently exceptional performance in self and in own team
- decides quickly and incisively, ensuring sustainable actions are always in line with strategic objectives