Former employees
We will pursue net overpayments owed by former employees through the normal debt recovery process.
Payment by instalments
We aim to recover the overpayment immediately. If immediate repayment would cause financial hardship, we may agree to payment by instalments. This would depend on the circumstances in which the debt arose in the first place.
If there are special circumstances, we may extend the time limits for the amount to be repaid. We will agree this with the credit control team, and in consultation with:
- the relevant senior manager or head teacher
- our head of finance
- HR services manager or Strategic HR Business Partner
We will store all paperwork until the overpayment is cleared.
Escalation process
A former employee must respond or agree to arrangements for the full recovery of the overpayment within 56 days of notification. If they do not, the credit control team will notify and confirm the current position with:
- the budget holder or head teacher
- our relevant head of finance
- HR services manager or Strategic HR Business Partner
The budget holder, in conjunction with those identified, is asked if we should:
- write off the payment, or
- start legal proceedings