Report a flooding or drainage problem

We are usually responsible for roadside drains that drain the public highway.

We are not responsible for the following:

  • Public sewers are the responsibility of the water company
  • Private foul sewers are the responsibility of the property owner
  • Roof water drains that only drain one property are the responsibility of the property owner. If they service more than one property they are the responsibility of the water company
  • Water mains are the responsibility of the water company
  • Water service pipes or internal pipework are the responsibility of the property owner
  • Rivers are the responsibility of the Environment Agency
  • Watercourses could be the responsibility of the adjacent land owner(s), an Internal Drainage Board or the Environment Agency

Exceptional rainfall can lead to flooding even when drains are in good working order.

We perform the following annually to reduce the risk of highways flooding:

  • Clean all gullies and kerb drains
  • Inspect all manholes and clean if required

If your fault presents an immediate danger outside our normal hours, call the police on 101

Report a flooding or drainage problem

What will happen next

  • Reports are assessed and action taken in accordance with our Highways Infrastructure and Asset Management Plan
  • If there is an immediate danger then the matter will be dealt with as an emergency.
  • On classified (A, B and C) roads standing water over half the carriageway will be attended and made as safe as possible within 24 hours. This could be by closing the road or putting out signs.
  • On classified (A, B and C) roads standing water covering less than half the carriageway will be attended and made as safe as possible within 28 days.