Service delivery
Strategic Priority 5
We will provide sustainable mobilising, and command and control infrastructure
Actions:
- Embed and evaluate the new control mobilising system, including the secondary control function at Market Rasen (Iccs and CAD).
- Introduce an upgraded Station End Equipment solution across the service.
- Procure and implement a new mobile data terminal (MDT) solution into the service.
- Develop our ability to communicate from operational incidents, using advanced connectivity solutions.
Strategic Priority 6
We will streamline the way we manage data and the technology we use to access it.
Actions:
- Provide quality data/business intelligence and live data connections to allow data-based decisions to be made from automated dashboards and promote self-serve for data requests from internal departments.
- Deliver against specific elements of the Digital and Data Roadmap.
- Embed a culture of governance and quality assurance for all data/information sources.
- Assess and improve data maturity within all levels of LFR.
- Ensure robust corporate oversight of service policies and procedures.
- Introduce ruggedised tablets into the organisation, to enable staff to conduct remote work and the completion of forms that automatically update line of business applications.
- Embed a new CRM to support efficient and effective ways of working - integrating systems and departments.
Strategic Priority 7
We will ensure we have a sustainable response model.
Actions:
- Continually assess a wide range of risks within Lincolnshire, anticipating events over the next twelve months and planning the service's response to ensure it is fully prepared and our local communities are as resilient as possible.
- Review our WT duty systems to ensure they are effective, resilient, attractive and flexible to respond to the evolving needs of our communities, locally, nationally and internationally.
- Work closely with NFCC on-call working group and local focus groups, harnessing data and research to continually improve and strengthen the on-call duty system.
Strategic Priority 8
We will ensure the health and safety of our staff remains a priority.
Actions:
- Embed effective lone working procedures across all relevant departments.
- Enhance monitoring of health and safety across the service regarding near miss reporting, accident/injury reporting and safe cards, feeding into the Service Management Board (SMB). Develop a robust reporting portal to capture and display H&S data for the service.
- Complete a full review of service risk assessments ensuring they are stored centrally, up to date and accessible to staff.