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New website goes live

The council's new website will be going live from Wednesday, January 6
The council's new website will be going live from Wednesday, January 8

Following a successful roll-out, the council's new online platform is launched, making it easier than ever to get information and access services

A major overhaul of Lincolnshire County Council’s digital services is receiving positive feedback from users.

A new-look website, rolled out in phases since last September, will officially go live on Wednesday, January 8. It is designed to be more interactive and easier to use, particularly for residents wanting to make requests or pay for services.

It’s also expected to allow easier access on a wider range of devices, including mobile phones and tablets. Commercial director James Drury said: “The new website is more than just a place to find
information – it will form the platform for a host of new digital services developed in the coming years.

“This is an investment in our future council services using better infrastructure and web hosting. We know residents are increasingly using mobile devices to do things like paying for services and filling in applications, and we want to make this straight-forward and quick to do.”

The new site has already been well received by users, with one describing it as having a “clean look” and being “easy to read”. Another said: “I love the way the site looks – it’s so clean and fresh and looks modern. I found what I needed really easily and it’s a pleasure to use.”

The new website is just the beginning of major digital transformation work for the council, with new improvements being trialled all the time. 

New “transactions” already available to users of the website include:

  • Freedom of Information (FOI) requests
  • Childcare providers requesting support
  • Applications for a dropped roadside kerb
  • Requests for Trading Standards business advice
  • Requests for temporary traffic signals
  • Booking a heritage wedding
  • Paying a fixed penalty notice for school absence
  • Paying for a Blue Badge

Other transactions will follow as we develop the site further.

“If you do try out our new site, please use the feedback form linked on each page to let us know what you think,” added Mr Drury. “It’s very important we get your views from
the start. That way, we can make sure the new website is as simple as possible to use and is doing what it’s supposed to do.”

The new website is available at the same address as before – 


Published: 3rd January 2020