Performance and response times

We monitor our progress on all responses to community safety activity.

Our current key priorities are to:

  • reduce fires
  • reduce road traffic collisions
  • improve health and wellbeing

To find out how we are performing, view the council business plan.

Types of incidents in Lincolnshire 2023-24

Type of incident Number of incidents Percentage
Type of incident:

First responder or co-responder incidents (responding to emergency medical incidents with the ambulance service)

Number of incidents: 413 Percentage: 6%
Type of incident:

Other special services (such as industrial or agricultural incidents to save lives and use of equipment to make an area safe)

Number of incidents: 1,638 Percentage: 24%
Type of incident:

Primary fires (commercial premises, dwellings, vehicles in use) 

Number of incidents: 878 Percentage: 13%
Type of incident:

Secondary fires (waste land, fly tipped rubbish, abandoned vehicles and derelict buildings) 

Number of incidents: 759 Percentage: 11%
Type of incident:

False alarm by automatic apparatus

Number of incidents: 1,382 Percentage: 21%
Type of incident:

False alarm (good intent)

Number of incidents: 782 Percentage: 12%
Type of incident:

Road traffic collision

Number of incidents: 742 Percentage: 11%
Type of incident:

False Alarm (malicious intent)

Number of incidents: 49 Percentage: 1%
Type of incident:

Chimney fire

Number of incidents: 43 Percentage: 1%

Response times

We measure our response times by using a 'drive time' model. This uses the speed that a fire engine can travel, based on the type of road.

An allowance factors in the time it takes for the fire engine to start travelling. It allows:

  • two minutes for wholetime firefighters
  • five minutes for retained firefighters

Our response standards are:

  • we will respond to dwelling fires within an average of 11 minutes for the first fire engine
  • we will respond to all other incidents within an average of 15 minutes for the first fire engine

We investigate all occasions where the response time has not been met.