Performance and response times

We monitor our progress on all responses to community safety activity.

Our current key priorities are to:

  • reduce fires
  • reduce road traffic collisions
  • improve health and wellbeing

To find out how we are performing, view the council business plan.

Types of incidents in Lincolnshire 2023-24

Type of incident Number of incidents Percentage

First responder or co-responder incidents (responding to emergency medical incidents with the ambulance service)

413 6%

Other special services (such as industrial or agricultural incidents to save lives and use of equipment to make an area safe)

1,638 24%

Primary fires (commercial premises, dwellings, vehicles in use) 

878 13%

Secondary fires (waste land, fly tipped rubbish, abandoned vehicles and derelict buildings) 

759 11%

False alarm by automatic apparatus

1,382 21%

False alarm (good intent)

782 12%

Road traffic collision

742 11%

False Alarm (malicious intent)

49 1%

Chimney fire

43 1%

Response times

We measure our response times by using a 'drive time' model. This uses the speed that a fire engine can travel, based on the type of road.

An allowance factors in the time it takes for the fire engine to start travelling. It allows:

  • two minutes for wholetime firefighters
  • five minutes for retained firefighters

Our response standards are:

  • we will respond to dwelling fires within an average of 11 minutes for the first fire engine
  • we will respond to all other incidents within an average of 15 minutes for the first fire engine

We investigate all occasions where the response time has not been met.