Apply for a free bus pass

How to apply or renew

You can apply for a national concessionary travel pass if you have either:

There is no charge to apply for or renew an older person or disability bus pass.

If moving out of our area please return your bus pass to the address printed on the reverse with a cover note stating this. You must then re-apply to the local authority in the area you are moving to.

The data you have provided may be disclosed for the purposes of preventing and detecting fraudulent activity

Apply for or renew an older person bus pass

If you encounter any problems with the portal or in uploading your photo, please email

Apply for or renew a disability bus pass

Please note the bus pass system is separate to our council website and requires its own login information.

These passes allow you free travel on off-peak scheduled bus services in England. They also allow you free local journeys before 9.30am for journeys originating in Lincolnshire.

You can use your bus pass on all local bus services in England but not on the following types of non-standard service:

  • services where most seats can be reserved (for example, National Express or other long distance services)
  • rail replacement services
  • park and ride services
  • coach excursions and tours
  • taxis and private hire cars
  • trains
  • certain seasonal services
  • community transport schemes

Your pass will not be valid in other countries including Scotland and Wales.

We will send you your pass within 10 working days. At peak times this may take longer.

Replace a lost, damaged or stolen bus pass

If your national concessionary travel pass has been lost, damaged or stolen there is a non-refundable £10 fee for a replacement.

Pay for a replacement concessionary bus pass

You should receive your new pass within seven working days of payment being made.

Faulty passes that show no sign of damage are replaced free of charge. Please send to the following address advising that you require a replacement pass as it is faulty.

Concessionary Fares Team
PO BOX 1305

You can also call 0345 456 4474 between 9.30am and 5.30pm, Monday to Friday to request a replacement bus pass.