Request a carer's assessment

How to prepare

A carer's assessment is for someone who looks after an adult who is frail, disabled, seriously ill, has a mental health problem or abuses substances.

It is also for parents of children with disabilities or serious long term conditions. 

It is an opportunity to consider your own wellbeing and what your needs are.

We look at the impact of caring on your physical and mental health and other areas of life, such as work. We also look at whether you are willing and able to carry on providing care.

We look at the support you need and come up with a plan together. We use national eligibility criteria if funded support is required.

You will be asked to talk about what is working well and what you enjoy doing. We will also ask you what you struggle with in providing the care you do.

Before your assessment, you should consider:

  • whether you can talk freely in front of the person you look after
  • whether you want to, or can, carry on caring for the person you look after
  • if there is anything or anyone that could make life easier and support you
  • what would happen to the person you care for if you were unable to
  • whether you know what a good day or week looks like
  • whether being a carer affects your relationships with other people
  • if you have a job, that your employer knows you are a carer
  • whether you have time to look after your own health and wellbeing
  • what aspects of caring you enjoy or feel you do well and what you struggle with

You can make notes during your assessment, if you wish.

You could try talking with family and friends about the care you provide and how it affects you. You could also keep a diary for a week.

For more advice, visit the CarersUK website.

Make a request

To request a carer’s assessment, you can:

  • email [email protected]
  • or, call 01522 782224
  • or, if outside office hours call 01522 782333

We may carry out your assessment over the phone, in a community venue, or even in your home.

What happens next?

We will contact you to arrange a time. We may carry out your assessment over the phone, in a community venue, or even in your home.

We will find out what your needs are and do our best to assist you to meet them. 

You will be able to access the universal offer of the Carers' Service and our digital services regardless of eligibility.

Depending on your needs, you may be able to access a carer's personal budget to help you have a break.

We will review your support plan to check it is working for you.

If at any time you feel that your situation has changed, you can request another assessment.

Carer’s personal budgets

After your carer’s assessment, we will tell you if you are eligible for a personal budget.

We use the national eligibility criteria detailed in the Care Act 2014.

Your support plan will detail your needs and how your personal budget will help to meet them. We will decide the final amount you receive.

A personal budget is a one-off, direct payment into your bank account. It covers a period of 12 months.

We will review your caring role, the needs you have and your budget every year.

Using your personal budget

Your personal budget can be used in different ways to meet your needs, such as:

  • gardening and cleaning services to help maintain the home
  • travel expenses for visiting family and friends
  • appliances such as a washing machine or dishwasher
  • equipment such as a tablet or laptop
  • respite care such as sitting services so that carers can take a break
  • leisure and recreational activities so carers can do things they enjoy

You cannot spend it on illegal activities, debts, bills, gambling, alcohol or drugs.

You must keep a record of how the money has been spent.