Report a cold caller

We advise you not to buy goods or services from unexpected doorstep sellers, known as cold callers. These are often high-pressure sales people or rogue traders.

To report a cold-calling incident, you must contact the Citizens Advice consumer service.

It will then refer all relevant reports to our trading standards team.

Report a cold caller

If a cold caller is at your door, call 0808 2231133 for advice. If you feel unsafe, call 101.

Avoid being caught out by cold-callers

  • keep your front and back doors secure at all times
  • if someone comes to your door, observe this code:
    • stop - are you expecting anybody? Do they have an appointment?
    • chain - secure the door bar or chain before opening the door
    • check - ask for and double-check the caller’s ID
  • if they offer to do work on your property say “No, thanks” and shut the door
  • do not keep large sums of money at home

Contact Trading Standards

Citizens Advice Consumer Service (CACS):

Telephone: 0808 2231133