Make a highways claim

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You only have 20 minutes to complete each page before the session times out. Please ensure you have all necessary materials prepared ahead of time.

If you would like to save your progress, you must have an account. When logged in, your progress is saved every time you click Next.

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To complete this form, you will need:

All claims

  • details of where the incident happened
  • details of when the incident happened
  • photographs of the location - if you have them (files less than 2MB)
  • witness name and contact details if applicable
  • police incident number if applicable
  • LCC or FixMyStreet report number if applicable

Property claims including vehicle damage

  • vehicle make, model and mileage if the claim is for vehicle damage
  • copy of the vehicle's MOT certificate covering the date of the incident
  • photographs of the damage caused (files less than 2MB)
  • two estimates for repair or all receipts and invoices (files less than 2MB)

Personal injury claims

  • national insurance number and occupation
  • if medical attention was required, details of when and where care was received
  • details of treatment given and ongoing symptoms