Communications

Why we collect information about you
  • to provide communication support such as translation and interpretation services
  • to deliver external communications including publications, publicity campaigns and marketing materials
  • liaising with the media
  • managing our website and social media
  • to deliver internal communications to staff and elected members
  • emergency communications
What type of information we may collect
  • name, address and other contact information
  • screen name
  • images

We may also process some special category (sensitive) data such as:

  • health data (where necessary to ensure communications are in an appropriate format, for example large text or braille)
Lawful bases for processing information about you
  • with your consent
  • necessary to perform a task carried out in the public interest or in the exercise of official authority
  • for reasons of substantial public interest
How we may collect your information
  • provided directly by you when you contact the council
  • you attend an event where the council is present
  • provided by the media
Who we may share your information with
  • organisations providing services on behalf of the council
  • the media
  • local and central government
  • emergency services
How long we hold your information for

We are required to retain your information for as long as is necessary, after which it will be securely destroyed.

Further information on retention periods is available through our customer privacy notice.

Your information rights

You have several rights in relation to the information that the council holds about you. For information about your rights, when they might apply and how to make a request to exercise them, please see our customer privacy notice.

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