Liaise information advice and support service

Why we collect information about you
  • to provide independent advice, support and information in relation to special educational needs and disabilities (SEND)
  • to help families to understand SEND policy and legislation
  • to provide information on specific SEND support available within educational settings
  • to support with school admissions and exclusions
  • support with Education Health and Care needs assessments and plans
  • support with getting views heard, raising complaints, SEND tribunals, mediation and disagreement resolution
  • to provide guidance on personal budgets
  • to signpost to other organisations who be able to offer assistance
What type of information we may collect
  • name, date of birth, address and other contact information
  • personal circumstances to enable assessment for support
  • information about your understanding of SEND
  • information about your family and relationships
  • financial information

We may also process some special category (sensitive) data such as:

  • physical or mental health details
  • racial or ethnic origin
  • sex life or sexual orientation
  • religious or other beliefs
Lawful bases for processing information about you
  • necessary to perform a task carried out in the public interest or in the exercise of official authority
  • necessary for reasons of substantial public interest
How we may collect your information
  • provided to us directly by you
  • provided by another individual, such as a carer or family member
  • provided by Lincolnshire County Council SEND team (where necessary)
  • provided by another organisation involved in the provision of services such as healthcare, social and welfare organisations
Who we may share your information with
  • organisations and professionals involved in the provision of services such as healthcare, education providers, social and welfare organisations
  • police forces and other law enforcement and prosecuting authorities
  • voluntary and charitable organisations involved in providing children’s and families services
How long we hold your information for

We are required to retain your information for as long as is necessary, after which it will be securely destroyed.

Further information on retention periods is available through our customer privacy notice.

Your information rights

You have several rights in relation to the information that the council holds about you. For information about your rights, when they might apply and how to make a request to exercise them, please see our customer privacy notice.

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