Business continuity policy

Recovering from a disruptive event

As an incident develops, the focus moves from immediate actions around protecting people restoring services, such as:

  • the recovery of processes 
  • the recovery of systems 
  • the recovery of assets 
  • the management of people issues 

Effective two-way communication is vital to ensure that everyone understands: 

  • what we require from them 
  • how they will manage their work 
  • the process by which they can raise problems 

Service managers should refer to the action cards within their business continuity plan. They must ensure that a damage impact assessment is carried out (form available in the business continuity plan) and disseminate as instructed.