Restoring business activity
Following an incident or disruptive event, we will need to manage the return to normal operations. A planned approach is essential to ensure we manage it efficiently and effectively. We should avoid unnecessary additional impact on individuals.
Aspects to consider about people returning to normal business operations are:
- moving communication from response management to change management
- support those adapting from the disruptive event
- familiarising employees with the requirements of:
- updated or new technology
- changed business processes
- systems and procedures
- managing the return to work, including monitoring for any ongoing or delayed psychological reactions
- recognising the potential for long-term effects of a disruptive event on delivery of business objectives
- the need for the leadership to demonstrate how the organisation has recovered from the event
- the impact of the event on the human resources strategies. It will include the availability of skills, resources, and retention and attraction of employees
- implementing lessons learned from the event