Make a highways claim

We may be liable for damage to vehicles or personal injury, if we have been negligent.

You must prove that:

  • we have not maintained the highway in question
  • a highways fault was the direct cause of your incident
  • you suffered a loss directly due to your incident

However, the law provides us with a legal defence if we:

  • take reasonable care to keep our highways safe
  • can show that we had in place reasonable maintenance policies and inspection systems

We use a system of inspections to find and repair faults on our highways. To find out more, read our highways and infrastructure asset management plan.

Therefore a defect in the highway alone, such as a pothole, does not mean that a claim will succeed.

Make a highways claim