Change of circumstances
It is important to tell us as soon as possible if there are any changes to your circumstances. This will allow us to review your situation and update your assessment, including any changes to your contribution.
Changes to your financial circumstances or care needs can affect your assessment and the amount you pay.
If you don’t tell us, you may be charged backdated fees.
What changes do we need to know about?
We need to know about changes to your:
- name
- address
- income, including changes to your benefits entitlement
- savings or capital
- expenses linked to your disability
- changes in housing costs (e.g. rent, mortgage, council tax, etc)
You should also tell us about any other change in your circumstances, for example,
- the details of the person handling your affairs change
- anyone who lives with you moves out, or someone moves in
- the level of attendance allowance, disability living allowance or personal independence payment you receive changes
- you are planning to move, for example from your own home to a care home.
- the death of a partner as we may then be able to help you to deal with any changes to your income in relation to this.
How to report a change in financial circumstances
Our Financial Assessment team will assist in making sure your assessment is accurate based on any changes you report.
Has your care or support needs changed?
If your circumstances or health have changed, it is important to ensure that your care and support plan remains effective and appropriate. You have the right to request a review of your care and support plan if you believe it no longer meets your needs. This process evaluates whether your current support level is sufficient or if different services are required.
To initiate a review, please contact us.