Performance and response times

We monitor our progress on all responses to community safety activity.

Our current key priorities are to:

  • reduce fires
  • reduce road traffic collisions
  • improve health and wellbeing

To find out how we are performing, view the council business plan.

Find out the number of and types of incidents we attend.

Response times

We measure our response times by using a 'drive time' model. This uses the speed that a fire engine can travel, based on the type of road.

An allowance factors in the time it takes for the fire engine to start travelling. It allows:

  • two minutes for wholetime firefighters
  • five minutes for a retained firefighters

To find our expected response times, download our drive time map.

The colour-coded key shows how long it might take to respond:

  • 0 to 10 minutes - green
  • 10 to 15 minutes - yellow
  • 15 to 20 minutes - orange
  • 20 to 25 minutes - brown

We investigate all occasions where the response time has not been met.