We normally pay suppliers within 30 days of receipt of the invoice. This does not apply when an invoice is in dispute.
Reasons for a delay in payment
Significant delays to your payment can happen if:
- an invoice has been submitted without a purchase order
- a valid purchase order number has not been quoted on your invoice
We will have to find out who ordered the goods or services and confirm we have received them.
Do not dispatch goods or proceed with any work for us without a valid purchase order number.
Delays to payment can also happen if the member of staff you are supplying:
- has not confirmed receipt of the goods or services
- has not approved the payment
If you are waiting for payment:
- contact the member of staff who made the initial request
- or, email suppliers@lincolnshire.gov.uk
Credit notes and statements
Credit notes should be sent to invoices@lincolnshire.gov.uk.
Statements must be sent to statements@lincolnshire.gov.uk.
Alternatively, hard copies can be posted to:
Lincolnshire County Council
County Offices
Newland
Lincoln
LN1 1YL
How to invoice us
The quickest way to be paid is to email your invoice to invoices@lincolnshire.gov.uk.
How to send invoices
- Attachment format: Attached invoices in a PDF or a Microsoft word format.
- Multiple invoices: You can include multiple invoices in one email, but:
- Attach each invoice as a separate PDF/Word document.
- Ensure each invoice is uniquely named.
- Email subject: Include the word “invoice” in the subject field
However:
- Do not send any links or Zip files as we cannot process them and your email will be rejected.
- Do not send the same invoice twice as this could delay payment.
What to include in your invoice
All invoices sent to us must include:
- A valid purchase order number
- Your supplier ID number, which you can find on your purchase order
- Invoice date
- Unique Invoice number
- Total amount payable, plus VAT if applicable
- Your full name and address
- Your invoice must be addressed to Lincolnshire County Council or a Lincolnshire County Council establishment
You can download a supplier guide and invoice templates.
We only accept handwritten invoices if agreed in advance.
How to contact us
Invoices and credit notes should be sent to Invoices@lincolnshire.gov.uk.
- Queries should be sent to suppliers@lincolnshire.gov.uk
- Statements should be sent to: statements@lincolnshire.gov.uk
To change your bank account details you must email masterdata@lincolnshire.gov.uk with the request on headed paper.
Purchase orders
A purchase order outlines the exact goods and/or services we want you to provide.
All purchase orders contain:
- a purchase order number
- description of goods or services
- delivery address
- delivery contact details
Once you have received a standard purchase order from us by email, you can send us an invoice.
If the description on the purchase order is not correct, do not supply us.
If you do not have a valid purchase order number:
- contact the member of staff who made the initial request
- or, email suppliers@lincolnshire.gov.uk
For more information about purchase orders, read our terms and conditions.