Roles and responsibilities
Our specialist engagement team (ET) provide support and advice to staff from all director areas and elected members on planning and delivery of all engagement (including consultation activities). The team draws on many years of experience on the varying methods of engagement, carrying out and advising on consultation and working with service areas across the authority.
The support and advice provided is designed to:
- help services ensure that good quality engagement occurs
- avoid duplication
- contribute to improving community confidence in the council
- ensure a consistent and inclusive approach across all of our services
In return we expect that the service area responsible for the engagement or consultation will carry out activities included in the Quality Assurance Process, (QAP). This will ensure that the consultation or engagement activity is of the best possible standard and achieves what it aims to do.
The QAP serves to ensure standards are met with 'sign off' required at specific stages of consultation and engagement from the formation of the idea, to development and delivery, through to activity completion. (This includes sign off from the service area's portfolio holder).