Recurring questions
Question one – how informed would you say you are about our services?
There were 1509 responses in total. 586 respondents (39%) said they were very uninformed or not well informed about our services. Comparing to 411 respondents (27%) who said they were very well informed or well informed about our services.
495 (33%) respondents were neutral. 17 (1%) did not know.
Age
31% (159) of respondents aged 64 and under and 25% (236) of those aged 65 and over were positive in their answers about how informed they were about our services. 36% (177) of respondents aged 64 and under and 39% (370) of those aged 65 and over were negative.
District
Respondents from North Kesteven (40%, 110) were the most positive about how informed they were about our services. Respondents from Boston Borough (59%, 55) were the most negative. This was the lowest negative rating across all questions when comparing by district area.
Disability
20% (73) of respondents with a disability and 32% (319) of those without a disability were positive about how informed they were about our services. 47% (173) of respondents with a disability and 34% (352) of those without a disability were negative.
Comparing results to previous surveys
Between November 2022 and November 2023, participants felt informed about our services. We maintained a 30 to 40% positive response compared to 20 to 34% negative. In April 2024 the percentage of participants being very well or well informed about services fell from 40% to 27%. This is the lowest positive rating for this question since November 2022. The percentage of participants being not well or not at all informed has increased from 20% to 39%. This is the highest negative rating for this question since November 2022.
Question two – how much would you say we listen to and act on resident’s concerns?
There were 1503 responses in total. 599 respondents (40%) said we do not much or at all listen to and act on resident’s concerns. Comparing to 241 respondents (16%) who said we listen to and act on resident’s concerns very much so or fairly much so.
530 (35%) respondents were neutral. 124 (8%) respondents did not know.
Age
19% (97) of respondents aged 64 and under and 14% (136) of respondents aged 65 and over were positive in their answers about listening to and acting on residents’ concerns. This was the lowest positive rating across all questions comparing by age. 39% (194) of respondents aged 64 and under and 40% (375) of respondents aged 65 and over were negative. This was the highest negative rating across all questions comparing by age.
District
Respondents from North Kesteven (22%, 61) were the most positive in their answers about listening to and acting on residents’ concerns. This was the lowest positive rating across all questions when comparing by district area. Respondents from Boston Borough (55%, 52) were the most negative in their rating.
Disability
12% (45) of respondents with a disability and 18% (185) of respondents without a disability were positive in their answers about listening to and acting on residents’ concerns. This was the lowest positive rating across all questions comparing by disability. 49% (179) of respondents with a disability and 37% (373) of respondents without a disability were negative. This was the highest negative rating across all questions comparing by disability.
Comparing results to previous surveys
The percentage of people who said we listen to and act on resident’s concerns very much so or fairly much so has fallen from the last survey from 31% to 16%. This is the lowest positive rating for this question since November 2022. The percentage of people who said we do not listen and act on resident’s concerns much or at all has risen from 28% to 40%.
Question three – how well would you say we provide value for money?
There were 1501 responses in total. 428 respondents (29%) said we provide value for money very well or well. Comparing to 420 respondents (28%) who said we do not provide value for money well or at all well.
558 (37%) respondents were neutral. 90 (6%) respondents did not know.
Age
29% (145) of respondents aged 64 and under and 28% (267) of those aged 65 and over were positive in their when answering the question about value for money. This was the highest positive rating across all questions when comparing by age and shows little difference between the two groups. 32% (161) of respondents aged 64 and under and 26% (240) of those aged 65 and over were negative.
District
Respondents from North Kesteven (37%, 103) remained the most positive about providing value for money. Respondents from Boston Borough (43%, 41) remain the most negative.
Disability
24% (89) of respondents with a disability and 30% (312) of respondents without a disability were positive when answering the question about value for money. This was the highest positive rating across all questions when comparing by disability. 32% (119) of respondents with a disability and 27% (267) of respondents without a disability were negative.
Comparing results to previous surveys
The percentage of people who said we provide value for money very well or well has fallen from 33% to 29% since the last survey. The percentage of people who said we do not provide value for money well or at all has risen from 23% to 28%.
We have seen a switch in value for money perceptions over the longer term. Where we had more negative (average 35%) than positive responses (average 24%), we now have the opposite with an average of 31% positive and 25.5% negative responses in the last two surveys.
Question four – how much would you say you trust us as a council?
There were 1503 responses in total. 436 respondents (29%) said we were untrustworthy or very untrustworthy as a council. Comparing to 346 respondents (23%) who said we were very trustworthy or trustworthy as a council.
678 (45%) respondents were neutral. 43 (3%) respondents did not know.
Age
27% (137) of respondents aged 64 and under and 22% (198) of those aged 65 and over were positive in their answers about trusting the council. 30% (150) of respondents aged 64 and under and 28% (255) of those aged 65 and over were negative.
District
Respondents from North Kesteven (34%, 94) said we were very trustworthy or trustworthy as a council. Respondents from Boston Borough (51%,49) said we were untrustworthy or very untrustworthy as a council.
Disability
16% (60) of respondents with a disability and 26% (267) of respondents without a disability were positive when answering the question about trust. 37% (138) respondents with a disability and 25% (255) of respondents without a disability were negative.
Comparing results to previous surveys
The percentage of people who said we were very trustworthy or trustworthy as a council has fallen from the last survey from 36% to 23%. The percentage of people who said we were untrustworthy or very untrustworthy as a council has the risen form the last survey from 24% to 29%.
Trust in the council was stable at around 37% positive on average until spring 2024 when it dropped 13 percentage points (23%) to six below the negative rate. Negative perceptions have grown, and the figure is currently double the rate (29%) it was in November 2022 (14%).
Question five – overall how would you rate Lincolnshire County Council?
There were 1505 responses in total. 475 respondents (32%) were not at all or not satisfied with Lincolnshire County Council overall. Comparing to 396 respondents (26%) who said they were very satisfied or satisfied with Lincolnshire County Council overall.
591 (39%) respondents were neutral. 43 (3%) respondents did not know.
Age
31% (155) of respondents aged 64 and under and 24% (228) of those aged 65 and over were positive in their answers about overall satisfaction with Lincolnshire County Council. 31% (153) of respondents aged 64 and under and 32% (293) of those aged 65 and over were negative.
District
Respondents from North Kesteven (41%, 113) were the most satisfied with Lincolnshire County Council overall. This is the highest positive rating across all questions when comparing by district area. Respondents from Boston Borough (47%, 45) were the least satisfied with Lincolnshire County Council overall.
Disability
21% (77) of respondents with a disability and 29% (300) of respondents without a disability said they were very satisfied or satisfied with Lincolnshire County Council overall. Whereas 42% (156) of respondents with a disability and 27% (277) of respondents without a disability were negative.
Comparing results to previous surveys
The percentage of people who said they were very satisfied or satisfied with Lincolnshire County Council overall has dropped from the last survey from 40% to 26%. The percentage of people who said they were dissatisfied or very dissatisfied with Lincolnshire County Council overall has risen less dramatically from 26% to 32%.
Overall satisfaction has fluctuated. Positivity had been higher than negativity (average of 36% vs 29% respectively), but in spring 2024 this pattern reversed.