County Views survey summary report - spring 2024 – bus services

Who took part and next steps

Who took part

The survey asked participants to provide additional information about themselves. This included:

  • district or area participants were from
  • whether they consider themselves to have a disability,
  • their age and
  • ethnicity

Those questions were voluntary, and the results help us check if we are reaching a representative section of society.

Breakdown by age

Most respondents were 65 or over (947, 62%) followed by 368 (24%) respondents aged 45 to 64. There were 107 (7%) respondents aged 25 to 44, 24 respondents (2%) aged 16 to 24 and two respondents (0.1%) aged 15 or under. 70 (5%) respondents preferred not to state.

Breakdown by local council area

The highest number of responses came from East Lindsey 348, 23%), followed by North Kesteven (278, 18%), South Kesteven (251, 17%), West Lindsey (198 13%). City of Lincoln (168 11%). The fewest came from Boston Borough (96, 6%) and South Holland (132, 9%), which reflects the usual trend.  9 (0.6%) respondents were outside Lincolnshire. 38 (3%) preferred not to state.

Disability

375 people identified as having a disability which is 25% of all respondents. The disability rate for Lincolnshire is 27.6%.

Ethnicity

1382 (91%) respondents identified as being from a White background. 13 respondents (1%) identified as being from a Mixed ethnic background. Three respondents (0.2%) identified as being from an Other ethnic group. Three respondent (0.2%) identified as being from an Asian background and two (0.1%) as being from a Black background.

Next steps

We ask the questions so we can reflect and act on the feedback we receive. The council has a bus service improvement plan (BSIP), which sets out how we intend to:

  • enhance bus services
  • further improve the bus offer to local residents and visitors across the county

This is in partnership with:

  • local bus operators
  • our district council partners
  • the Greater Lincolnshire LEP
  • other stakeholders

The Department for Transport (DfT) has allocated funding to support us to make these improvements.

Using this BSIP money, we have already supported improvements to services in: 

​​​​​​​Feedback from this County Views survey will help us:

  • identify where further improvements could be made
  • to prioritise where BSIP funding could be spent

Feedback you have shared with us about specific routes will be anonymously passed on to the bus operators that run those services, where appropriate.

The survey has also identified certain areas of the county and groups of residents who are less likely to know about the £2 fare cap and other bus information. This will help us target our communications in these areas and with these groups.