Replace a lost, damaged or stolen bus pass
If your national concessionary travel pass has been lost, damaged or stolen there is a non-refundable £10 fee for a replacement.
Pay for a replacement concessionary bus pass
You should receive your new pass within seven working days of payment being made.
Faulty passes that show no sign of damage are replaced free of charge. Please send to the following address advising that you require a replacement pass as it is faulty.
Concessionary Fares Team
PO BOX 1305
You can also call 0345 456 4474 between 9.30am and 5.30pm, Monday to Friday to request a replacement bus pass.