Introduction
The work you do as a driver or passenger assistant is incredibly important, and at Lincolnshire County Council (LCC) we want to thank you for your hard work and commitment to safely transporting your passengers on behalf of LCC.
You provide a front-line service to passengers in Lincolnshire, and it is hoped that you will find this handbook useful in helping you to continue to deliver quality standards of service in sometimes challenging situations. LCC has also produced guidelines for suppliers and guidelines for drivers and passenger assistants to complement this handbook.
The service that you provide is important for your passengers, their families and carers, and staff at the establishments that you serve. Providing safe, efficient transport and an enjoyable journey to assist in a person’s enjoyment of their day and enables them to arrive at their establishment ready for their day.
In appreciating the difficulties that can sometimes arise during these journeys, it remains important that you always show empathy and care and be assured that LCC has a zero-tolerance approach to abusive, aggressive, violent or any other kinds of threatening behaviour.
Along with your employer, LCC is there to support you.