Inspections and checks
LCC takes the Health and Safety of passengers on transport very seriously and have a dedicated team that deal with health & safety issues.
You may encounter staff from this team during the operation of your contract and sometimes a member of the team will travel on your vehicle. The team checks and supports with contractual compliance, as well as providing and demonstrating the use of specialist equipment, which may be required for a passenger. General support and guidance in the operation of your contract can also be provided.
Following an inspection, any anomalies found will be discussed with yourself or the operator and/or the establishment. This could result in, a timetable amendment, change to pick-up points or a discussion with the establishment concerned if poor conduct is an issue.
The team may also work with you if a Passenger Risk Assessment (PRA) is in place or needed for a passenger. Such assessments identify specific transport and passenger requirements to ensure a safe and suitable journey can be provided.
Safe Travel Plans (STP) and NHS Treatment Plans
Where a passenger has a specific medical or behavioural need a STP and, if required, an NHS Treatment Plan will be issued by LCC.
The STP will consist of an outline of the passenger’s needs and known support strategies.
The NHS Treatment Plan is required when a passenger needs medication to be administered by a trained passenger assistant or driver in the event of an emergency.
Copies of STPs and NHS Treatment Plans are to always travel with the passenger and should be safely stored in a secure place on the vehicle within easy access of the crew. Confidentiality should always be maintained.
Should the passenger change transport then the information MUST be destroyed or returned to LCC.