Journey planning
The vehicle should approach each PUDO point carefully, particularly if groups of passengers are standing together. Passengers may only be allowed to board or alight when the doors of the vehicle are opened adjacent to the kerb.
The vehicle must run to the scheduled times and if the vehicle is running early it must wait until the scheduled time before departure. If a vehicle is operating more than 20 minutes later than timetabled, you should ensure that LCC and the establishment served are contacted.
If any parents/guardians/carers frequently keep the vehicle waiting or fail to meet the vehicle, LCC should be notified.
Where a vehicle collects a passenger from a home address, the parents/carers are responsible for accompanying the passenger to/from the vehicle.
Should the vehicle arrive early at an establishment, the passengers should remain within the vehicle under your supervision until establishment staff are able to receive the passengers.
The passenger assistant and/or driver will be expected to help passengers in and out of the vehicle and take all reasonable precautions to ensure their safety including a safe handover to establishment staff or parents/guardians/carers.
Unless in the case of extreme circumstances (e.g., road closure, accident, or severe weather) the route should not be varied without the prior approval of LCC, and a route assessment should be completed, by the supplier, prior to operation.
When carrying passengers, vehicles are prohibited from crossing a dual carriageway via the central reservation. All crossings must be made at a roundabout, underpass, or flyover. The only exception being if LCC has undertaken a Risk Assessment and has given written permission to cross via the central reservation.