Appealing against a refusal to offer transport support
If we refuse transport support (which should be given as a decision in writing, with a reason), an applicant is entitled to appeal the decision:
- by asking for a review if the applicant feels that we have not applied the law or its policy correctly, or
- there are exceptional circumstances officers need to be aware of when making their decision
A refusal to offer transport support will be based on the fact that one or more of the policy criteria has not been met. We will give details of how to appeal in the letter notifying the decision.