Make a complaint

Corporate complaints

A corporate complaint is about a council action, decision or service for which we do not have to follow a formal legal process.

Make a complaint

Alternatively, you can:

You must give us:

  • your name
  • a contact address or email
  • a contact phone number
  • a detailed description of your complaint

When you will get a response

You will receive acknowledgement of your complaint within one working day.

You should get a response within 15 working days. We will tell you if we need more time.

If you are not satisfied with the response, you can ask for the decision to be reviewed by a senior council officer. You should receive a further reply within 20 working days.

If you are still not satisfied, you can complain to the Local Government Ombudsman.

For advice, read our complaints policy.