Statutory complaints
A statutory complaint involves issues where we must follow a formal legal process, such as social care and safeguarding.
Alternatively, you can:
- email customerrelationsteam@lincolnshire.gov.uk
- write to Customer Relations Team, Lincolnshire County Council, County Offices, Newland, Lincoln, LN1 1YL
- call 01522 843322
You must give us:
- your name
- a contact address or email
- a contact phone number
- a detailed description of your complaint
When you will get a response (for children’s services)
You will receive acknowledgement of your complaint within one working day. You should get a response within 15 working days. We will tell you if we need more time.
If you are not satisfied with the response, you can ask for an independent investigation.
You should receive a further reply within 25 working days. We will tell you if we need more time. Complex issues can take up to three months.
If you are still not satisfied, you can request an independent panel to review how your complaint has been handled.
If your complaint is about a service regulated by Ofsted, you can complain directly to it.
When you will get a response (for adult care and well-being services)
You will receive acknowledgement of your complaint within two working days. You should get a response within 15 working days. We will tell you if we need more time.
If you are not satisfied with the response, you can ask for an independent investigation.
You should receive a further reply within 20 working days.
If you are still not satisfied, you can complain to the Local Government Ombudsman.