Grievance policy and procedure

Informal resolution

Employees should bring issues to the attention of their manager as soon as possible. Meetings at this stage will involve them and their manager. Employees may use their one-to-one or supervision meetings to discuss issues. 

If we decide an investigation is required, we will make the employee aware. We will then carry out the investigation, or appoint an appropriate person to do this. 

An exploration into all attempts to find a resolution will occur. During this time, we will support the employee. Whilst these are informal discussions, we will keep a record of:  

  • the conversation 
  • the issues raised 
  • actions taken to resolve the matter