Before you make a complaint
Compliments and complaints can help us improve the services we provide.
Before making a complaint, you should ensure you have allowed us to resolve the issue you are raising by contacting the relevant service first. You can use our web form. Please contact our services about your concerns first.
If the service is not able to resolve the issues, you can make a complaint using our complaints form.
The complaints process looks at how we have delivered services or reached decisions. We will do our best to investigate your concerns.
Requests for help with problems in your local area should be directed to the relevant service first
The form is not to be used to:
- report or check progress on a highways fault
- claim for damages
- make a Freedom of Information or data request
- report a data breach
- make pension enquiries
Annual reports
To find out how we handle complaints and try to improve, read our corporate and statutory complaints annual report.