Carer's assessments

How to make a request

Before you request an assessment, review the support options available to you.

If you feel you have a need for further support, you have the right to request a carer’s assessment. You can:

  • email [email protected]
  • or, call 01522 782224
  • or, if outside office hours call 01522 782333

We may carry out your assessment over the phone, video call, email, in a community venue, or even in your home.

You can find out more about your rights as a carer under the Care Act (2014) and at Carers UK.

What happens next?

We will contact you to arrange a convenient time. Allow for at least an hour.

During the conversation, we will find out what your needs are and do our best to assist you to meet them. 

We explore information and advice that is relevant to you, and help prepare a support plan. We make an eligibility determination using national criteria.

Your support plan will set out how your 'eligible needs', such as your health and wellbeing or ability to work or maintain relationships, will be met over the next year or relevant time period.  

Your support plan may include practical help and regular emotional support from the Carers Service. It may also include things that family and friends can do to help, or things that you will do.

All carers can access the universal offer of the Carers' Service and our digital services regardless of eligibility.

Depending on your needs, you may be able to access a carer's personal budget to help you have a break.

We will stay in touch with you to check your support plan is working for you. This is called keeping your support under review.

If at any time you feel that your situation has changed, you can request another assessment.